Our Commitment to Donor Trust

1. Introduction

JeevSahara Foundation ("we", "our", "us") operates as a registered non-profit organization dedicated to rescuing, rehabilitating, and rehoming abandoned and injured dogs. We rely on the generous support of donors like you to fund our mission.

This Refund and Donation Policy explains our practices regarding donations, refunds, cancellations, and donor protection. By making a donation to JeevSahara Foundation, you agree to the terms outlined in this policy.

2. Donation Policy

All donations made to JeevSahara Foundation are considered final and non-refundable. When you make a donation, you agree that:

• Voluntary Contribution: Donations are made voluntarily and without any expectation of goods or services in return (except as provided by law).
• Tax Exemption: All donations are eligible for 80G tax exemption under Section 80G of the Income Tax Act, 1961.
• Receipt Issuance: A donation receipt with our 80G registration number will be sent to you via email for tax purposes.
• Use of Funds: Your donation will be used to support our programs, including rescue operations, medical care, rehabilitation, and adoption services.

3. Refund Policy

JeevSahara Foundation follows a strict no-refund policy for all donations. However, we understand that exceptional circumstances may arise. We consider refunds on a case-by-case basis under the following conditions:

a. When Refunds May Be Considered

• Technical Errors: If a donation was made due to a technical error (e.g., accidental duplicate donation, system glitch), we will refund the excess amount.
• Unauthorized Donations: If a donation was made without your authorization, we will investigate and refund the amount after verification.
• Donation Amount Error: If you accidentally donated an incorrect amount, we may refund the difference after confirmation.

b. When Refunds Are Not Granted

• Change of mind after making a donation
• Disagreement with how the funds are being used
• Failure to receive a donation receipt (you can request a new receipt)
• Tax-related issues (consult your tax advisor)

c. Refund Processing

• All refund requests must be submitted in writing via email to finance@jeevsahara.org
• Refunds will be processed within 7-10 business days of approval
• Refunds will be issued using the same payment method used for the original donation
• Payment gateway transaction fees may not be refundable

4. Recurring Donations

For donors who have set up recurring monthly or annual donations:

• Cancellation: You can cancel your recurring donation at any time by contacting us at finance@jeevsahara.org or by managing your subscription through your payment gateway account.
• Refund of Recurring Charges: If a recurring charge was processed after you cancelled your subscription, we will refund the amount.
• Modification: You can modify your donation amount or frequency at any time.

5. Payment Processing

All donations are processed through secure third-party payment gateways. We do not store your payment card information on our servers.

Payment Gateway Providers

• Razorpay: For Indian and international card payments, UPI, and net banking
• PayPal: For international payments
• Donorbox: For recurring donation management

6. Donor Protection

JeevSahara Foundation is committed to protecting our donors:

• Privacy: Your personal information will never be shared, sold, or traded with third parties.
• Transparency: We publish annual reports showing how funds are used.
• Communication: You can opt out of communications at any time.
• Security: All transactions are encrypted and secure.
• Compliance: We comply with all applicable laws, including 12A, 80G, and FCRA regulations.

7. Tax Exemption & Receipts

All donations to JeevSahara Foundation are eligible for tax exemption under Section 80G of the Income Tax Act, 1961.

• 80G Registration Number: AAK/80G/2023-24
• 12A Registration Number: AAK/12A/2023-24
• PAN: AAKJ12345F

You will receive an instant donation receipt via email with all necessary details for tax filing. If you do not receive a receipt within 24 hours, please contact us at finance@jeevsahara.org.

8. Contact Us

If you have any questions, concerns, or refund requests regarding this policy, please contact our finance team:

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last Updated" date.